We're always here for our members. For questions or assistance, you can call Monday - Friday, 6 AM to 6 PM PT to speak to a HauteLook representative at 1-888-547-8438.
Email us day or night with any questions, issues or suggestions.
To give us suggestions of how we can make your HauteLook experience better, or to recommend brands you would like to see featured on the site, please click the "Feedback" tab above.
HauteLook partners with top fashion and lifestyle brands, suppliers and service providers to offer insider access to the highest quality merchandise. As a result, we're able to deliver a wider selection of the latest styles at deeply discounted prices for our members.
In order to offer our members great deals on the widest selection of brands possible, we will occasionally offer merchandise provided by carefully chosen suppliers, rather than from the brand directly. Because we buy in larger quantities from these suppliers, we are able to pass those savings along to our members.
On occasion, we host a HauteLook Independent Sale Event -- another way to offer our members the most exclusive brands and products at amazing discounts. If you see a "HauteLook Independent Sale Event" label next to an event or product, it means that the available merchandise is provided by carefully chosen suppliers rather than directly from the brand itself.
In a HauteLook Independent Sale Event, you can expect:
Your account will be credited once we process your return (usually within 24-48 hours of receipt.) We'll send you an email letting you know your return has been processed, at which point you'll be able to view your credit in your HauteLook account.
You can easily redeem your credit on any purchase. Begin the purchase process as normal - on Step 1 of Checkout, click on the box labeled "Apply HauteLook Credits" and type in the amount of credit you'd like to use.
We work closely with brands, suppliers and service providers to determine the exact number of items available for each event, but occasionally these partners and suppliers ship fewer items than agreed after the sale event is complete, which leads to short shipping.
Those few members whose orders are affected by short-shipping will be notified by email 5-7 days after an event is complete. Those members will receive a full refund for the short-shipped item as well as a HauteLook account credit ($5 for beauty items, $20 for all other categories.)
We are working with our partners and suppliers to eliminate this problem.
Tell us what you think! This is your chance to let us know how we're doing and what you would like to see on the site. Your feedback is very important to us -- we read every comment and use them to help make the HauteLook experience the best it can be.
You can contact HauteLook Member Care from 6AM - 6PM PT, at 1-888-547-8438