Shipping & Returns
Shipping
Free Shipping on Orders over $100
Free shipping is applied to orders over $100 before tax. International orders and all items over 5 lbs excluded.
US Shipping
Rate
Orders over $100
Beauty & Jewelry orders under $100
All other orders under $100*
FREE
$5.95
$7.95
*Orders including Beauty and/or Jewelry items and items in other categories are subject to the $7.95 shipping rate.
International Shipping
Starting Rate
Other Conditions
Canada
$10.95
  • An international surcharge of 20% may apply to Canadian orders, which covers GST, PST and duties
Australia
$22.95
  • Orders over $1000 (AUD) cannot be processed at this time
Note: Currency exchange rates may vary at time of shipment, affecting duties and tax. For more information, please contact Member Care .
Returns

Having second thoughts? No worries—we're here to help! If you're not completely satisfied with your purchase, you can return your items to your nearest Nordstrom Rack store. Please note that all returns, including gift items, can only be refunded back to the original form of payment at this time.

To confirm whether your item is returnable, check your invoice, email confirmation or "Orders" page.

Return Policy
  • Apparel, footwear and accessories (bags, sunglasses, leather goods, jewelry and watches) may be returned unless the item is marked Final Sale or Non-Returnable
  • Items must be returned within 90 days
  • Items must be returned in their original packaging, including hangers, hang tags, dust bags, eyewear cases, shoe boxes and gift boxes when applicable
  • Items must not be worn, altered or damaged
  • Items equal to or more than $500 may not be returned in store
  • To return jewelry or watches, please contact Member Care
Easy Returns
Returning an item is easy! Just pick your return method to start the simple process.
Return To Nordstrom Rack
Simply bring your invoice and eligible item(s) to a Nordstrom Rack near you.
Please note that items equal to more than $500 may not be returned in store at this time.
Find Your Rack
Return By Mail
Send your item(s) back to us with the shipping label that we'll provide.
The return shipping fee is $5.95 for the US, $10.95 for Canada and $25.95 for Australia. We'll automatically deduct the fee from your refund.
Start Your Return
Refund Processing Time
  • Returns to Nordstrom Rack will be refunded back to the original form of payment on the spot
  • Mail-in returns with our prepaid return label will be refunded back to the original form of payment within 3-5 days after we receive your return. Please allow 7-10 days for your return to arrive at our Returns Center.
Note: It may take a few days until your bank posts the refund to your account.
Still Have Questions? Contact Member Care and we'll be happy to answer your questions.