HauteLook gladly accepts returns on apparel, footwear, and all accessories (bags, sunglasses, leather goods, jewelry and watches) within 21 days from the time your order is shipped. Items must have all original tags attached and will not be accepted if they have been worn, altered, or damaged. Handbags must be returned in the original packaging, including dust bags when applicable.
HauteLook does not accept returns from the following categories, which are final sale only: Cosmetics & Beauty, Hosiery, Intimates and Men's Personal Furnishings, Swimwear, Vintage, Home Goods, and any "blowout" events marked as final sale.
U.S. Returns are eligible for HauteLook credit or a refund to your original method of payment. If you choose to receive HauteLook credit, the return shipping is free. If you prefer a refund, you may use our return shipping label for just $5.95.
Canadian and Australian orders may be returned for HauteLook credit or a refund to your original method of payment. Return shipping fee is $10.95 for Canada and $25.95 for Australia. Please use our return label to ensure proper return processing.
Want to know more? Please visit our FAQs or contact Member Care, Monday through Friday from 6AM to 6PM Pacific at 1-888-547-8438.
To return a purchase, click here to get started